Personally, I wouldnt. But the question is a much bigger one: how do we take responsibility for our role in the exploitive gig economy?
Q: Given all the terrible stories that have come out about Uber, should I erase the app from my phone, even though the CEO has resigned?
Lets list the bad things. Uber, which rightly or wrongly feels like patient zero in the plague of horrible tech startups, had a bad rep even before the events that brought down CEO Travis Kalanick last week. It set the gig economy standard of classifying its drivers as independent contractors rather than employees, to avoid giving them benefits.
Among those it did, unavoidably, have to employ, it inculcated a culture of sexism that has generated allegations of harassment among female engineers and resulted in only 15% of its tech staff being women. It obtained the medical records of a woman in India who was raped by an Uber driver (the driver has since been sentenced to life imprisonment), and this was all before David Bonderman, an Uber executive, made a joke at a board meeting two weeks ago to the effect that having more women on the board would fill meetings with useless chat. The brouhaha around Bondermans comments seems to have been the last straw for investors, who asked Kalanick to resign. He did.
This might be regarded as a fitting end to the matter, given that Kalanick, who founded the company in 2009 and raised more venture capital than for any startup in history, is considered largely to blame for its so-called brogrammer culture. With no Kalanick, and in light of the independent investigation Uber commissioned into its own failures from Eric Holder, the former US attorney general no less which concluded that internal slogans at Uber such as Always Be Hustlin had been used to justify poor behavior, perhaps now is the time to update our ideas of the company.
The problem is that Uber is just one example of a much broader trend. OK, so its the worst example, but if you boycott Uber, dont imagine you can shift over to other ride-share apps with cosier reputations in the US, Lyft, say, which also denies its drivers employee status and counts the delightful Peter Thiel among its investors and come away with a clean conscience.
And why stop at transport? Every week, a large part of my groceries are delivered to my door by Instacart, a San Francisco-based startup which gives half of its workers those who do the actual shopping employee status, but denies it to those who do the delivery. The experience of using Instacart is more guilt-inducing than taking Uber; you cant avoid eye contact with someone on your doorstep the way you can with someone giving you a ride.
Read more: www.theguardian.com